Last Updated: 13 September 2026
These Provider Terms & Conditions (“Provider Terms”) govern your registration and use of Rahmah Connect as an independent service provider. By registering as a Provider, accepting these Provider Terms or accepting bookings through Rahmah Connect, you agree to comply with them.
Rahmah Connect is operated by: Rahmah Connect Ltd Company number: 17403477 Registered office: 71–75 Shelton Street Covent Garden London WC2H 9JQ United Kingdom Website: rahmahconnect.com Provider enquiries: providers@rahmahconnect.com General enquiries: info@rahmahconnect.com Support: support@rahmahconnect.com Accounts: accounts@rahmahconnect.com “Rahmah Connect”, “Rahmah”, “we”, “us” and “our” mean Rahmah Connect Ltd. “Provider”, “you” and “your” mean the independent person or business registered to offer services through Rahmah Connect. “Customer” means a person using Rahmah Connect to search for or book services.
Rahmah Connect operates an online marketplace through which independent Providers can advertise, offer and provide services to Customers. Initial service categories include:
Additional categories may be introduced later. Rahmah provides marketplace facilities which may include:
Unless expressly stated otherwise, Rahmah Connect does not itself perform the Provider's services.
Providers operate as independent service providers. Nothing in these Provider Terms is intended, by itself, to create a relationship of:
You are responsible for the manner in which you lawfully perform your services, subject to the service agreed with the Customer and reasonable marketplace standards. You are responsible for your own:
You are not authorised to make commitments on behalf of Rahmah Connect or represent yourself as an employee or agent of Rahmah Connect. The legal status of a relationship ultimately depends on how it operates in practice, not simply what a contract calls it. Rahmah will therefore operate the marketplace consistently with this independent-provider model.
Registering with Rahmah Connect does not guarantee:
Subject to bookings you have already accepted and these Terms, you generally decide when you are available and which booking requests you accept.
To become a Provider you must:
Rahmah may refuse an application where reasonable verification or marketplace requirements are not met.
Depending on the services offered, Rahmah may require information including:
You must provide truthful, current and authentic information. Submitting forged, altered, borrowed or deliberately misleading verification documentation is a serious breach and may result in immediate suspension or permanent removal.
DBS checks will not necessarily be required for every Provider or every service category. Rahmah may require an appropriate DBS check where reasonably relevant to:
A DBS check or verification badge is not a guarantee of future behaviour. Providers must notify Rahmah where legally required or where information arises that materially affects their continued eligibility to provide a service. Rahmah's handling of DBS/criminal-offence information is subject to additional data-protection requirements. The ICO says organisations without official authority need both an Article 6 lawful basis and an applicable DPA 2018 Schedule 1 condition before processing criminal-offence information, and an Appropriate Policy Document is required for many Schedule 1 conditions.
Approval is not necessarily permanent. Rahmah may reasonably require Providers to:
A Provider may be temporarily unable to accept certain bookings while required verification is incomplete or expired.
You are responsible for ensuring that:
You must not knowingly accept a booking you cannot reasonably fulfil.
You are responsible for identifying and maintaining any qualification, registration, licence, permission or certification legally required for your service. Rahmah's verification of a document does not transfer your legal responsibility to Rahmah. If a licence, qualification, registration or other permission expires, is suspended or is withdrawn, you must stop offering any affected service and notify Rahmah promptly.
Providers must maintain any insurance required by law. Rahmah may additionally require particular categories of Provider to maintain appropriate insurance as a condition of using the marketplace. Depending on the service, this may include:
Where Rahmah requires insurance, you must provide evidence on request and keep it valid while providing the relevant services.
Listing under Companionship or Home Help does not automatically authorise a Provider to deliver regulated personal care, nursing, medical treatment or another regulated activity. You must not perform an activity requiring:
unless you personally or your business has the necessary authority and Rahmah has permitted that service category where applicable. Providers must not represent themselves as nurses, healthcare professionals, regulated carers or other protected professionals unless legally entitled to do so.
Rahmah Connect is not an emergency service. If you encounter an immediate emergency during a booking, you should contact the appropriate emergency service where necessary. Serious safeguarding concerns should also be reported promptly to Rahmah Connect. Where appropriate and lawful, Rahmah may refer serious concerns to relevant authorities.
Providers may, where permitted, offer Meal Preparation in a Customer's home. Providers must:
Providers wishing to prepare food at their own premises or another location for supply to Customers may be subject to additional approval before offering that service through Rahmah. Providers are responsible for:
The Food Standards Agency currently states that a new food business must register with the relevant local authority at least 28 days before trading or food operations begin, including businesses operating from a home address. Rahmah may require evidence of registration and other food-safety documentation before enabling off-site Meal Preparation.
Providers must take reasonable care with allergy and dietary information communicated by Customers. You must not claim that food is allergen-free, halal, vegan, vegetarian or suitable for a particular dietary/medical requirement unless you can properly support that claim and provide the service accordingly. Serious allergy information must never knowingly be ignored.
Customers may request services through Rahmah Connect. Depending on the platform functionality, you may be able to accept or decline a booking. Once you accept a booking, you are expected to honour it. The service contract is generally between you and the Customer.
Before accepting, check relevant information including:
If information is unclear, you should seek clarification before accepting where reasonably possible.
Customer information supplied through Rahmah may only be used for legitimate purposes connected with:
You must not:
The Rahmah Privacy Policy provides further information.
Where the platform allows you to set your own prices, you are responsible for keeping them accurate. A Customer must not be asked to pay an undisclosed mandatory amount after accepting the booking.
Rahmah Connect may charge a commission/platform fee on bookings generated through the marketplace. Our intended standard Provider commission at launch is: 10% of the Provider service amount unless another rate is displayed and agreed for the relevant booking. Rahmah may offer:
The applicable commission should be made available to you before you accept the relevant booking. Rahmah may change its standard commission for future bookings by giving appropriate notice. We will not retrospectively increase the commission on a booking you have already accepted.
Online payments are expected to be facilitated through Stripe Connect or another payment provider Rahmah may lawfully introduce. Applicable Provider commission and other properly disclosed amounts may be deducted before payout where the payment system permits. Providers may be required to complete payment-provider onboarding and verification before receiving payouts. Payment-provider terms may also apply.
After genuinely completing the agreed service, you should mark the booking Completed. You must not mark a service completed:
False completion may constitute fraud and can result in immediate suspension.
Once you mark a booking completed, the Customer may be asked to confirm completion or raise a genuine issue. Where the Customer confirms completion, payment may be released in accordance with the payout process. If the Customer takes no action within 48 hours, and no dispute or other legitimate hold applies, Rahmah may automatically treat the booking as completed and release the Provider payout. This prevents Customer inaction from holding Provider earnings indefinitely.
Rahmah may temporarily pause a payout where there is a genuine reason, including:
Rahmah may request evidence from both parties. A payment hold is not, by itself, a finding that the Provider has done anything wrong. We will aim to investigate reasonably and release undisputed amounts where appropriate.
Rahmah may enable offline payment:
Rahmah may disable this facility at any time for future bookings. An authorised offline payment remains a Rahmah Connect booking.
Where a booking is accepted through Rahmah but payment is made offline, the applicable Rahmah Provider fee/commission remains payable unless Rahmah expressly waives it. Rahmah may automatically generate an invoice for the applicable platform fee. As we previously designed the system, the invoice may be raised automatically on the scheduled job date once an offline-payment booking has been accepted, regardless of whether the Provider subsequently presses “Complete”. This prevents avoiding platform fees simply by failing to update booking status. The invoice will state the amount and payment terms.
Providers must accurately record the status of offline bookings. You must not:
Once you accept a booking, Customers should be able to rely reasonably on you attending. If you need to cancel, you must do so through Rahmah as soon as reasonably possible. Where a Provider cancels:
We recognise that genuine emergencies, illness and unavoidable events happen. Rahmah may take the circumstances into account when assessing a Provider cancellation. Providers should notify Rahmah promptly and provide reasonable information where requested.
Repeated, avoidable or very late cancellations can materially harm Customers and the marketplace. Rahmah may respond by:
We will consider relevant circumstances rather than automatically penalising every genuine emergency.
Failing to attend an accepted booking without reasonable explanation is a serious matter. The Provider will normally:
Repeated or deliberate no-shows may result in suspension or removal.
Where you attend at the agreed place and time but the Customer is unavailable, you should:
As a normal operational guideline: Bookings of one hour or less — approximately 15 minutes. Longer bookings — approximately 20 minutes. Circumstances may justify a different period. Where the Customer remains unavailable, applicable Customer cancellation/no-show rules may apply and the Provider may receive payment where appropriate.
Providers must behave professionally and respectfully. The following are prohibited:
Providers must take reasonable care of Customer property. You must not:
Any loss or damage should be reported promptly.
Providers should maintain appropriate professional boundaries. Companionship does not give a Provider authority to:
Rahmah may investigate circumstances suggesting financial or other exploitation.
Customers associated with eligible completed bookings may review Providers. Providers must not:
You may report a review you genuinely believe breaches Rahmah's review rules. A negative review will not be removed merely because you disagree with it. Rahmah may investigate fraudulent, abusive, irrelevant or unlawful reviews.
Rahmah invests in:
The Provider commission funds these activities.
You must not deliberately use Rahmah Connect to meet or obtain a customer and then arrange substantially similar services privately for the purpose of improperly avoiding Rahmah's applicable fees or marketplace rules. Examples include:
Providers and Customers may genuinely need telephone numbers or other contact details to perform a service safely and effectively. Simply exchanging contact details does not automatically breach these Terms. The issue is deliberate avoidance of properly applicable Rahmah fees/rules. Similarly, an offline payment expressly enabled by Rahmah is not circumvention.
Where Rahmah reasonably determines that deliberate circumvention has occurred, we may:
Rahmah does not impose an arbitrary fixed financial penalty merely because a Provider and Customer communicate privately.
Providers are responsible for understanding and meeting their own tax obligations arising from income earned through Rahmah. Rahmah does not provide individual tax advice. Where Rahmah is legally required to collect, retain or report information to HMRC or another competent authority, we may do so.
Providers should maintain appropriate records of their business income, expenses and activities as required by law. Rahmah may provide transaction or earnings information through the platform, but Providers remain responsible for their own accounting records.
Rahmah may temporarily suspend or restrict a Provider account where reasonably necessary to investigate:
Temporary suspension during an investigation does not necessarily mean wrongdoing has been established.
Rahmah may terminate Provider access where there is a serious or repeated breach, including:
Where circumstances permit, Rahmah will act reasonably and proportionately.
You may stop using Rahmah Connect. However, leaving the platform does not automatically cancel:
As the independent person/business performing the service, you are responsible for your own acts and omissions. This may include responsibility for:
Rahmah provides the marketplace and related platform services. Rahmah is responsible for obligations legally imposed upon Rahmah. Rahmah is not automatically responsible for the independent acts or omissions of Providers merely because a booking originated through the platform. Nothing in these Terms excludes liability that cannot lawfully be excluded.
To the extent permitted by law, where Rahmah suffers a direct loss, liability, cost or third-party claim because of a Provider's unlawful conduct, fraud, material breach of these Terms or negligent performance of their independent service, the Provider may be responsible for the resulting reasonable loss. This provision is intended to allocate responsibility fairly and does not require a Provider to compensate Rahmah for matters caused by Rahmah's own negligence, breach or wrongdoing.
Rahmah's software, branding, logos, designs and original platform content remain Rahmah's or its licensors' intellectual property. Providers receive a limited right to use the platform for legitimate marketplace activity.
You retain ownership of content you own, such as original photographs and profile descriptions. By uploading content, you grant Rahmah a non-exclusive licence to host, display, reproduce, adapt for technical/display purposes and use it as reasonably necessary to:
You must have the necessary rights to content you upload.
Rahmah may update these Provider Terms because of:
Material changes will be communicated where appropriate. Changes to future commission rates will not retrospectively increase commission on an already accepted booking. Where appropriate, continued use after notice of revised terms may constitute acceptance, subject to applicable law.
Provider enquiries should normally be sent to: providers@rahmahconnect.com Account/payment enquiries: accounts@rahmahconnect.com General support: support@rahmahconnect.com Providers should provide relevant booking/account details when contacting us.
Rahmah may facilitate resolution of disputes but is not automatically a party to the underlying service contract. Both parties should cooperate reasonably and provide truthful evidence. Fraudulent evidence or deliberately false allegations are serious breaches.
These Provider Terms are governed by the laws of England and Wales. Subject to any mandatory legal rights that apply, the courts of England and Wales will have jurisdiction.
These Provider Terms, together with policies expressly incorporated into them and booking-specific terms, form the agreement governing your use of Rahmah as a Provider.
If a provision is found unlawful or unenforceable, the remaining provisions continue to apply to the extent legally possible.
A delay in enforcing a right does not necessarily waive that right.
Rahmah Connect Ltd Company number: 17403477 71–75 Shelton Street Covent Garden London WC2H 9JQ United Kingdom Provider enquiries: providers@rahmahconnect.com Accounts: accounts@rahmahconnect.com Support: support@rahmahconnect.com General enquiries: info@rahmahconnect.com Website: rahmahconnect.com
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